Can I adjust the Coffee pre-settings?
Temperature of beverage could be adjusted via É mobile App. The App will also guide you to step by step preparation based on recipe selected & coffee intensity desired.
Is it R&G coffee?
It is Arabica and Robusta coffee beans which have been roasted and grounded (R&G). The R&G coffee has then been processed (freeze - dried) to ensure the water is removed while preserving taste & aroma to make it instant
What are the NESCAFÉ coffees I can use with my system?
All Nescafe pure soluble coffees and coffee mixes may be used
Is it different from capsule coffee?
For NESCAFE systems, the coffee is made from roasted coffee beans, which have been ground. For capsule coffee, the R&G is being packed into a capsule, while for NESCAFÉ Gold, the coffee has then been processed (freeze dried) to ensure the water is removed while preserving taste & aroma to make it an instant coffee.
If it's instant coffee, does it have lower quality compared to regular R&G coffee machine?
No, the recommended coffee is NESCAFÉ Classic Coffee and has been tested with the NESCAFE Red Mug System and is particularly suitable for it. It will provide a fresh barista style coffee
When preparing a cup of coffee, I was disappointed by the taste of coffee, can I get a refund?
The system is working with NESCAFÉ Classic, and therefore delivers the best out of NESCAFÉ Classic. If the coffee intensity / size does not suit your taste, it's possible to adjust the coffee settings according to the procedure outlined in the user manual.
For É Mug; You can also use other NESCAFE coffee products
Can I use my NESCAFE, even if it is close to the expiration date?
The coffee is perfectly fine to be used even if getting closer to expiry date.
Why do I have to use only NESCAFÉ Red Mug or NESCAFÉ® Gold coffee? Can I use Milo / Nesquik powder?
The É MUG has been designed to deliver the best of NESCAFÉ pure soluble coffees and all can be used in the appliance Other products containing milk or sugar (such as NESCAFÉ 3in1 mixes) or malt based mix are possible to use
How many calories and caffeine are there per cup?
See nutrition data on the coffee packaging. Typically a cup of NESCAFÉ (black coffee without sugar or creamer) = 2kcal.
Timing to use up a prepared coffee in E MUG
The recommendation is to drink a hot beverage within 2 hours and a cold preparation within 3 hours- if prepared with milk check odour and appearance prior to drinking; a sour note will mean the beverage has deteriorated. Take precaution if you left the É MUG in the car during a hot sunny day.
How can I make my coffee more creamy/milky ?
How can I make my coffee thinner?
When I make a Latte Macchiato or Cappuccino it is not hot enough - How can I increase the temperature of the coffee/milk?
You can adjust the temperature of your beverage via the mobile APP.
When I make a Latte Macchiato or Cappuccino it is not hot enough - How can I increase the temperature of the coffee/milk?
You can adjust the temperature of your beverage via the mobile APP.
It seems that the end cup coffee is not hot enough, what should be the temperature of the end cup?
You can adjust the temperature of your beverage via the mobile APP. The temperature is 65 degrees +/- 4 degrees
What is the duration of the machine warranty?
Nestlé provide a 1 year warranty from the day of purchase. Please ensure you keep the proof of purchase for returns/exchanges.
Does the machine come with International Warranty? I bought the overseas, can I get the machine serviced in India?
No, the NESCAFÉ System machine and É Mug does not come with International Warranty. Only machines bought in India will be covered by warranty. If you would like the machine to be serviced, we can recommend you our service centre but all costs will be borne by the consumer
Is it possible to use the machine abroad?
The NESCAFÉ System machine and É Mug have specific voltage (see on the bottom, under the machine or in the user manual) and should not be used otherwise.
Where does the machine come from/made?
The machines is designed & engineered in Switzerland, assembled in China and transported to XXX.
Where can I buy the machine?
Machine is available for online purchase at Amazon and select Croma, Reliance and Crossword stores.
Which water should I use to fill the water tank?
We advise you use ambient temperature fresh drinking water (soft water). If you chose to use bottled water ensure that it is not sparkling. Distilled water is another option
How much electricity does the machine use?
The energy consumption of the machine is compliant to local regulations
Can a user get a shock when touching the É MUG docking connectors?
No - Electrical circuit is only complete when the É MUG is installed on to the docking (magnet inside housing, and sensor inside docking)
If water drips onto the É MUG docking receptable will it cause a short circuit?
Highly unlikely - The docking station has a sealed drainage system within the unit, which prevents water entering the sealed unit - water will drip directly through the drainage holes
Will overflowing beverage from the É MUG body, going into the docking causing a safety issue?
No - The docking station has a sealed drainage system within the unit, which prevents water entering the sealed unit - water will drip directly through the drainage holes - also note that the docking connectors are raised up inside the mug fittment
If the É MUG connectors are slightly wet is there a safety issue if I place the mug on the docking?
Likely outcome is the docking LED will flash blue /green (every 10s) until dry. No safety issue because a highly sensitve safety switch installed inside the docking will cut the power
The heating time of É Mug is longer than usual and I see steam coming from the lid, what should I do?
Wait for 20 minutes to avoid unjuring yourself. After waiting time remove the mug from the docking and release the pressure by carefully opening the pressure release cap,facing it away from you.
I have a new machine, but there seems to be a plastic smell / taste in the coffee, what can I do?
Your machine is made of food grade plastic components. The machine has been rinsed through prior to packing, but as it is new the plastic note may linger. Please rinse the machine 2-3 times with fresh water prior to use.
How should I service and clean my machine?
please refer to the cleaning instructions in the user manual. As well consult the "Cleaning Recipe" in the App Setting section.
When is it mandatory to clean it?
É MUG: Before initial use and after every use you must clean the mug, whisk and dissembled lid. Refer to user manual.
I cleaned the machine but can't put it back together
Please refer to the user manual for details on reassembly
I am unable to pair my mug with the mobile app
Please refer to the instructions in the app and the user manual. If issue still persisits, please contact the help line
It is more difficult to use than I thought, I would like to return it.
The product cannot be exchanged if you change your mind after using the machine. However, if the machine box has not been opened, it might be accepted back by the seller.
In case I would want to buy a spare part, whom should I contact?
Please contact the help line
Do I have to use only Nescafe classic or Nescafe gold with E device?
The É has been designed & optimized to deliver the best of NESCAFÉ pure soluble coffees and all can be used in the appliance Other products containing milk or sugar (such as NESCAFÉ 3in1 mixes) or malt based mix are possible to use
Is E device available in other colors?
It is available in Black color only as of now.
Can I add Sugar/syrup in the device?
Sugar/Syrup may be added during cold beverage preparation. Adding these during hot preparation may damage the coating.
Can I get an extended warranty with the E device?
Currently, there is no option of extended warranty. Feel free to contact us in case of any issues and we will do our best to help you.
Why is the coffee not boiled in the device?
The temperature of hot preparation is 65 degrees +/- 4 degrees. The best aroma and flavor of coffee is enjoyed at this temperature and not with boiled milk. Also, it prevents the risk of burning our tongue.
Can I purchase spare parts from nearby store?
No. Please contact our helpline for assistance.
Which spare parts may be replaced?
Only Lid, mug and frother are replaceable spare parts. Doser spoon is not replaceable.
What is the range of other E-mug users displayed on the app
Is physical damage covered under warranty?
Can consumer use dairy whitener instead of milk?
Will the service be available only in Delhi or NCR region as well?
Service/Engineer visit will be available in Delhi/NCR, Bangalore & Mumbai. For outside these areas, issue will be resolved over phone and spare part, if required, will be sent via courier.
